Frequently Asked Questions
Most of the website users find the system works smoothly for them, but if you are experiencing trouble you may benefit from reading in this section the answer to the most frequently asked technical questions.
1. I applied for the service, but when I reached the payment page where I had to give my credit card number I got stuck.
You may have used the back arrow in your browser sometime during the application process (instead of the button provided to go back within our website). Because we are using a secure server, this disrupts the process. Please close your browser and start the application process again.
2. I have not received the confirmation email with the activation code.
Please check the spam folder of your email account. Most likely the mail ended up there.
3. I have to postpone a session. What to do?
If due to unforeseen circumstances you have to interrupt or postpone all or part of your sessions until a later date, this is not a problem. A session that has been started already, can be repeated again within 24 hours. After that the system will automatically proceed to the next session, but you can send us a message via the contact form that you would like to repeat the session. Sessions for which the treatment code has not been entered yet, can be postponed as long as you want.